This Privacy Policy applies to Eakom Pty. Ltd (ABN
36158701181) trading as Hearing Buddy (“we”, “us”, “our”).
We are committed to protecting your privacy and complying with all
applicable privacy laws, including the Australian Privacy
Principles. This Policy describes how we collect, handle, and use
your personal information, how you can request access to or
correction of your personal information, and how you can file a
complaint if you believe we have violated your privacy.
“Personal Information” refers to information or an opinion about an
identified or reasonably ascertainable individual.
“Sensitive information” is a subcategory of Personal Information and
includes information or an opinion about your health, race or
ethnicity, religious beliefs or affiliations, sexual orientation or
practices, criminal record, political opinions, membership in a
political or trade association, or philosophical beliefs.
Use and collection of personal information
As a provider of hearing services, we only gather the personal
information that is absolutely necessary and reasonably required for
the tasks that we perform.
This includes but is not limited to your name, address, birth date,
phone number (landline or mobile), email address, gender, Pensioner
number, Department of Veterans’ Affairs number, and payment details.
In some cases, we may acquire Personal Information that is
considered Sensitive.
“Sensitive Information” may contain information or an opinion
regarding your hearing and health condition and history, or your
race or ethnicity. We may additionally collect indigenous and
culturally and linguistically diverse identifiers to improve our
ability to provide culturally appropriate services to clients (e.g.,
use of interpreters or specialist officers)
Many features of the site may be seen without giving personal
information, however access to Hearing Buddy customer service
requires submission of personally identifying information.
We may use the personal information we gather to gain a deeper
understanding of your behaviours, interests, and habits, as well as
to assess if alternative services or products may better meet your
needs.
You are under no obligation to supply the requested information.
Nevertheless, if you opt not to supply some information, we may be
unable to provide you with the services or products that rely on the
gathering of that information.
On occasion, we may collect and use cookies on our website, which may
also be used by the websites that house our online adverts. By
modifying your web browser, you can disable the cookie setting.
Disclosure of Your Personal Information
On occasion, we may employ other businesses to perform services on
our behalf, including but not limited to addressing customer service
inquiries, processing transactions, and transporting client freight.
These companies will be permitted to collect just the personal data
necessary for service delivery.
Hearing Buddy takes reasonable precautions to guarantee that these
third parties are obliged by confidentiality and privacy obligations
regarding the security of your personal information.
Your Personal Information may be collected by us when you:
- Attend hearing screenings or hearing assessments.
- Fill out application, consent, or other forms.
- Request that we complete applications on your behalf (e.g.,
online voucher applications).
- We may also gather Personal Data about you from third-party
sources (such as your medical provider). However, before to
doing so, we will ask your permission, unless Australian law
authorises or requires us to gather the information.
- We might also acquire Personal Data about you from other sources
(eg. family members or legal guardians). However, we will only
acquire your Personal Information in this manner if it is
difficult or impracticable to obtain this information directly
from you, or if you or the law otherwise authorises us to do so.
- We are devoted to continuous development and may, from time to
time, request more information (e.g., via customer satisfaction
surveys, market research, or special offers) in order to enhance
our services and address the broader needs of our clients and
potential clients.
How We Handle Your Personal Data
We may use your Personal Information for the primary objective as
well as the following secondary purposes:
Verifying your identity; assessing your eligibility for the
Australian Government Hearing Services Program (through the
Department of Health); applying to the Department of Health for a
hearing services voucher on your behalf and managing your Personal
Information on their online system; contacting your health
practitioner to arrange a referral appointment for a hearing
assessment or other related service; assessing your ongoing needs;
ordering and administering products; and reviewing your ongoing
needs (including requests under the Freedom of Information Act, the
Privacy Act and under various confidentiality provisions under which
we operate).
With your consent, we may also use your information for other
purposes, including (but not limited to): conducting market
research, product development, or customer satisfaction surveys;
statistical analysis to improve service delivery; and contacting you
with information about marketing products, services, and events we
believe you may be interested in.
How Do We Store Personal Data
The safety and security of your Personal Data is a top priority for
us. All Personal Information in our possession, whether in hard copy
or electronic format, is stored securely. Only authorized workers or
contractors have access to your Personal Information if it pertains
to their job roles.
Using a variety of technical solutions, such as firewalls and
anti-virus software, we prevent unauthorized use or disclosure of
information held electronically. We only retain Personal Information
for as long as the law requires or if it is necessary for our
business duties and activities.
Alterations To Our Privacy Statement
Eakom Pty Ltd trading as Hearing retains the right to modify this
Privacy Statement at any time. If you disagree with the Privacy
Statement, you should not use or access the Site.
Obtaining Your Private Information
Your right to view your personal information is subject to legal
exceptions. If you are interested in doing so, please let us know.
For security concerns, you may be requested to submit your request
in writing. Eakom Pty Ltd reserves the right, on a per-request
basis, to charge a fee for looking for and providing access to your
information.
Queries and Complaints
If you have a question or concern about how we have handled your
Personal Information, please contact us at
Hearing Buddy
1 Hipwood St. Morayfield QLD 4506
or
Please give the following information so we can address your question
or concern thoroughly:
- A summary of the alleged privacy breach or privacy concern,
including information about where the suspected privacy breach
or privacy concern happened (business name and location) and
with whom you have communicated with the matter.
- Copies of all necessary documentation related to the complaint.
We make every effort to react to complaints in a timely manner. If
you are unhappy with our response, you may direct your complaint to
the Australian Information (Privacy) Commissioner (see www.oaic.gov.au ).
Hearing Services Program by calling 1800
500 726
or the National Disability Insurance Scheme by calling 1800 800 100
Please allow us to attempt to address any issues before contacting
them. Assuring you of our constant support and service.
Eakom Pty Ltd ABN:36158701181 | Web: www.hearingbuddy.com.au | Ph: 0468767370 |
Email: info@hearingbuddy.com.au
